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Home > About Us > Working with stakeholders > Public


As a regulator set up to protect the public, involving the public as key stakeholders is essential to our work and we are committed to this involvement in a number of our core organisational activities. ‘The public’ can mean anyone with an interest in our work including, but not limited to, individual service users and carers, third sector and service-user organisations, and patient advocacy groups.

We ensure we have a wide range of perspectives and views embedded in our core areas of work by inviting members of the public to join us:

Some more specific recent and ongoing examples of public involvement include:

Communicating with the public

We undertake a wide range of public-facing communications activities such as:

  • dedicated website pages for the public;
  • publishing Easy Read, Welsh and other language versions of our public information materials. We also work with the Plain English Campaign to Crystal Mark our publications and website where appropriate;
  • the Citizens Advice e-learning campaign – we worked with Citizens Advice Scotland (CAS) to develop an interactive module built for their ‘Advisor net’ e-learning system. We also work to raise awareness of the HCPC with Citizens Advice bureaux nationally; and
  • the Older people campaign – a campaign aimed at raising awareness of the HCPC amongst older people and those who care for them.

Joint regulators’ patient and public engagement group

We are a member of the joint regulators’ patient and public engagement group, which is comprised of representatives from each of the health and social care regulators in the UK. This forum plays an important role in sharing information, expertise and good practice. Activities have included research into public use of the online registers, a good practice handbook and a joint regulators’ leaflet (both available below), and a series of good practice seminars focussed on engaging with different sections of the public, including mental health service users and older people. The HCPC was a key contributor in the conception of the seminars, which included active engagement with service users, carers and third sector organisations.


We also have a commitment to undertaking high quality research in the field of regulation. This involvement in key projects helps us to develop and implement appropriate policies based on a broad range of stakeholder perspectives. The perspective of the public forms an important part of this research, which we have been developing since 2009 when we published our first research strategy and commissioned our first research report into complaints.

You can find our research reports since 2009 in the Publications section of this website. Two recent examples of our research projects involving members of the public are below.

  • Understanding public protection research - looking at the understanding of the concept of ‘public protection’, fitness to practise and what information about individual practitioners the public consider relevant to fitness to practise. The research included a public survey and focus groups will be used to help us review our literature and guidance on the fitness to practise process.
  • Standards of conduct, performance and ethics (SCPE) review workshops - a review into our SCPE to make sure our standards are fit for purpose. The research phase of this review included workshops with service user groups, such as Hearing Link and Macmillan. We are particularly interested in service users' views on whether the standards reflect their expectations and whether they are easy to access and understand. This feedback will sit alongside other research to inform the PLG in 2014, followed by a public consultation.

Related Documents
A PPI Good Practice Handbook for UK Health Care RegulatorsAdobe PDF Document383kb
Who regulates health and social care professionals?Adobe PDF Document1456kb

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