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What is mediation?
Mediation is a confidential process for people who have been involved in a dispute. They can meet, discuss the issues and reach an agreement with the help of a neutral mediator.
Mediation is voluntary. For it to work, both people involved in the dispute must be willing to take part.
How does mediation fit in with our role as a regulator?
Our role is to maintain high standards in the professions we regulate and to protect the public. As part of this, we want to provide a range of ways to settle disputes. Mediation is a way of settling cases which promotes understanding between professionals and service users who have been in disagreement.
We are currently operating a pilot to determine mediations contribution to our role in public protection. As part of this pilot, an evaluation will be undertaken to determine its success and whether the process should be adopted for appropriate cases in future. This will be a limited pilot and a careful assessment will be undertaken of any case where mediation is offered.